Business Process Outsourcing Manager

Company Confidential -

Key Responsibilities:
 
  • Ability to read, speak, and write English
  • Assess the different types of business process outsourcing (BPO) models
  • Develop a detailed BPO execution plan to track progress and manage changes in project scope, schedule and budget
  • Identify potential BPO clients , design and coordinate the process and objectively evaluate their services
  • Develop the BPO operation objectives / specifications and service level agreement requirements
  • Negotiate contract terms with partners such that it is within scope and within budget
  • Hands-on involvement in the talent acquisition process for the BPO team
  • Coordinate internal resources to support training of the BPO team
  • Actively manage the BPO team’s ramp-up and oversee the deliverables with the goal of achieving quality and productivity targets
  • Maintain relations with and closely manage the BPO clients, while troubleshooting the entire workflow process
 
Qualification
 
  • Candidate must possess at least Bachelor's Degree, Master's Degree/Post Graduate Degree in any field.
  • At least 4 Year(s) of working experience in the related field is required for this position.
  • Preferably Manager/Assistant Manager specialized in Marketing/Business Development or equivalent.


Diiklankan sejak 13 Mei 2018
Ditutup pada 27 Mei 2018

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Profil Perusahaan

Company Confidential

Company Confidential

Indonesia - Jakarta Raya

We are looking for an experienced BPO Manager to  build and outsource business operations and project manage it into a fully functioning unit.